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Toll-Free: 877-223-2667

Headquartered in Greater Chicago Since 1983. USA

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800-773-7739 Before contacting Ace Computers for warranty support, contact the SSF Help Desk at 800-773-7739 and submit a ticket on MPC

OKIDATA C381dn Printers

866-991-7243 (Ace MP Tech Support)

877-223-2667 (Ace HQ Switchboard) Service & Support
Call either number

Ace MP Tech Support is answered during normal business hours. 24/7 Live Answer is being established, and will be available shortly.

You will help the technician serve you better if you have the following information and materials ready when you call:

  • Ace Serial #
  • The error message received and when it occurs, any other information about the problem
  • What steps, if any, were taken to solve the problem prior to the call
  • Full physical address of equipment and/or shipping location, to assist in shipping parts or scheduling a technician

Contract Term: 60 months

Service Level:
On-Site / Parts / Hot-Spare / 72 Hour RTS

Contract Start: May 15, 2013 (Est)

Contract End: May 14, 2018 (Est)

NNG07DA50B - D13PD00165 Mission Planning High Performance Workstation

Contract Information

Contract Issued by DOI/NBC/AQD to CounterTrade Products, Inc. under SEWP IV (31-JAN-2013), with a subsequent purchase order issued to Ace Computers to deliver 863 ALPHA and 150 BRAVO items.

Serial #´s and Links

Ace Mid-Tower Workstation
Serial Numbers TBD

System Specifications

  • Mid-Tower Chassis (6x External Bays, 5x Occupied, 1x Available)
  • 750W 80+ Certified Power Supply
  • Intel Xeon E3-1230v2 3.3GHz Quad Core
  • 8GB DDR3 1600MHz NON-ECC (2x4GB)
  • Radeon HD 7750 with 2GB DDR3 (2x DVI-D / HDMI / VGA)
  • Primary 3.5" Drive Bay (Removable / Lockable)
  • Secondary 2.5" Dual Drive Bay (Removable / Lockable)
  • Seagate 750GB Hybrid SATA Drive, 7200RPM (Qty 2)
  • 14X Blu-Ray Writer
  • Dual Slot PCMCIA Type II / CARDBUS Reader (Front Access)
  • FW800 (1394b) via PCI (3x Rear Ports)
  • 10x USB 2.0 & 4x USB 3.0 Ports (Total Front & Rear)
  • 6-Slot Media Card Reader with eSATA (Front Access)
  • Cherry G83 Smart Card Keyboard
  • Microsoft Optical Scrolling Mouse
  • Dual Samsung S24A450BW (1920x1200) Monitors with VGA & DVI Cables
  • Microsoft Windows 7 Professional

Serial #´s and Links

SCSI Controller Card
Serial Numbers TBD

System Specifications

  • Adaptec 29320LPE SCSI Controller Card
  • External SCSI to SDTMR Cable
  • Illustrated Instruction Manual



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575 Lively Blvd
Elk Grove Village, IL 60007