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Toll-Free: 877-223-2667

Ace Computers Tablet BPA
#AG-3144-B-10-0002 Category 3 (Fujitsu Tablets) - March 1, 2010 to February 28, 2015

USDA Account Manager: Julius Turk


BPA Contract Administrator / Project Manager: Mike Gasparino


Deputy Project Manager: Marc Fertik


Level 1 Tech Support - 1-800-FUJITSU (1-800-838-5487) 24x7

Level 1 Technical Support is for assistance with using the Fujitsu Tablet features only. It is not to be used for warranty repairs, service inquiries, or other problem resolution.

WorldWide Warranty Support: 866-834-3683 (Ace/PrismPointe)




Level 2 Tech Support - 1-800-363-8548, PIN# 50-4348


Please contact Ace/PrismPointe first, before calling Level 2. Level 2 is specifically to set up an RMA for core unit repair. This includes return of the unit to the Memphis Depot (4-5 Day turn). Three years standard warranty on the core unit is from Fujitsu, Ace/PrismPointe are providing the extended warranty and upgraded SLA as part of the BPA contract, including onsite service.


Mike Wright - Fujitsu Federal Systems Engineer

888-241-4060 Fujitsu Escalation Center

– Option 1 – Customer relations
– Option 2 – Technical Support
–  Option 3 – Repair quote
– Option 4 – Repair Depot RMA Issue

E-Mail

Systems Engineering Support is available to USDA project team, IO Lab, and Help Desk for technical questions. Recommended for use when more in–depth support is required – i.e. driver conflicts when installing, image creation issues, anomalys with multiple users in field, the SE can coordinate engineering resources at corporate to solve problems, or provide technical updates.

PrismPointe / USDA ITS Management Direct Line: 866-323-4146


 

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