Information Selected Downloads & Links
- Fujitsu Lifebook T5010 Datasheet
- Fujitsu Lifebook T5010 User Guide (3MB)
- Fujitsu Support & Driver Website (BIOS Updates)
- USDA ITS Management Portal (Requires Login)
Ace Computers Tablet BPA
Category 3 (Fujitsu Tablets) - March 1, 2010 to February 28, 2015
USDA Account Manager: Julius Turk
BPA Contract Administrator / Project Manager: Mike Gasparino
Deputy Project Manager: Marc Fertik
Level 1 Tech Support - 1-800-FUJITSU (1-800-838-5487) 24x7Level 1 Technical Support is for assistance with using the Fujitsu Tablet features only. It is not to be used for warranty repairs, service inquiries, or other problem resolution.
WorldWide Warranty Support: 866-834-3683 (Ace/PrismPointe)
Level 2 Tech Support - 1-800-363-8548, PIN# 50-4348
Please contact Ace/PrismPointe first, before calling Level 2. Level 2 is specifically to set up an RMA for core unit repair. This includes return of the unit to the Memphis Depot (4-5 Day turn). Three years standard warranty on the core unit is from Fujitsu, Ace/PrismPointe are providing the extended warranty and upgraded SLA as part of the BPA contract, including onsite service.
Mike Wright - Fujitsu Federal Systems Engineer
888-241-4060 – Fujitsu Escalation Center
– Option 1 – Customer relations
– Option 2 – Technical Support
Option 3 – Repair quote
– Option 4 – Repair Depot RMA Issue
Systems Engineering Support is available to USDA project team, IO Lab, and Help Desk for technical questions. Recommended for use when more in–depth support is required – i.e. driver conflicts when installing, image creation issues, anomalys with multiple users in field, the SE can coordinate engineering resources at corporate to solve problems, or provide technical updates.