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Headquartered in Greater Chicago Since 1983. USA

Ace Computers Global Warranty

We warrant complete Ace Computers systems for one year. Additional warranty options are available depending on requirements. After the warranty expiration, Ace Computers will provide service and support for an additional charge.

Ace Computers Global Service and Support

Our goal is to ensure that you maintain maximum uptime. Ace Computers’ comprehensive services provide you with the highest quality professional support for your Ace Computers hardware solutions. Service and support features include:

  • Onsite response from country of origin resources
  • Single point of contact
  • Direct access to experienced, certified engineers
  • Flexible, customizable, and cost-effective service level agreements
  • Highly efficient support systems and processes

We provide service level agreements for remote help desk and rapid onsite support to fully protect your Ace Computers hardware investment.

Frequently Requested Service Level Options:

4-Hour Onsite Response

An Ace Computers representative will arrive at your site to begin hardware maintenance service within four hours of the service request and onsite spare parts delivery.

Standard Business Hours; Next Business Day (9 a.m. to 5 p.m.) Response

Service is available eight hours a day within standard business hours, Monday through Friday, excluding holidays. An Ace representative will arrive at your site to begin hardware maintenance service the day after the service request has been received and defective parts have been determined and shipped.

Service Levels

Our levels of service are detailed in the following table


Contact options for a warranty service request:

Direct Help Desk Support:

Toll Free Support Request:

Ace Support Portal:

Contact options for a non-warranty service request:

Toll Free Support Request:


This website has been developed and is maintained by Ace Computers. Please direct any questions, concerns, or corrections to the Webmaster.

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575 Lively Blvd
Elk Grove Village, IL 60007