As with all of their clients, Ace Computers provided and continues to provide phone and Web-based support and technical resolutions within 72 hours of the warranty claim. They also provide international support and warranty service. Ace Computers has weekly conference calls with the client to update them on the status of the project, any compatibility issues, component availability issues, etc. In addition, they have additional conference calls with the client as needed.
They won the award with a superior product and a competitive price,” Phil said. “Based on the work they have already done for us, we would be confident making additional purchases from Ace Computers. And because we are very pleased with the products they’ve built for us, we would be happy to recommend them to others.”
The bottom line, according to Marc is, “It doesn’t matter if it’s Ace Computers or HP, when a customer is looking to pick up a new source for something that is mission critical it needs to perform up to specifications, be competitively priced, and be backed up by excellent service. I remember talking to Phil after this was all over and I thanked him for the faith he had in us from the beginning and he said it was a no-brainer because it was the best machine at the best price with the best service.”
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