OEM warranty coverage is essential for federal deployments where uptime isn’t optional—it’s mission-critical. At Ace Computers, we deliver peace of mind through flexible service options and data protection tailored to government buyers. That’s why we offer OEM warranties that go beyond basic coverage, delivering peace of mind, data protection, and flexible service options tailored to the needs of government buyers.
If you’re equipping a secure command post, upgrading simulation labs, or deploying ruggedized systems in the field, our warranty packages ensure your hardware stays operational, protected, and compliant.
Ace Computers’ OEM warranty packages are designed to support federal agencies across a range of operational environments. Choose from 3-year, 4-year, or 5-year coverage plans, each backed by responsive support and multiple service tiers.
Warranty Service Levels:
Federal agencies often handle sensitive data that cannot leave the premises, even during hardware failure. That’s why Ace offers Keep Your Memory and Keep Your Storage Drive warranty add-ons:
These options are ideal for agencies operating under strict data governance protocols, including DoD, DHS, and intelligence community standards
An OEM warranty isn’t just a safety net—it’s a strategic asset.
OEM Warranty ensures:
Ace Computers’ OEM warranty packages are built to support your mission from day one—and every day after.
Ace Computers’ OEM warranty packages are built to support your mission through each and every step.
Federal agencies operate on multi-year technology cycles, often tied to evolving mission requirements, budget constraints, and engineering change requests (ECRs). Ace Computers’ OEM warranty packages are designed to support these long-term planning needs by ensuring that systems remain serviceable, secure, and up-to-date throughout their lifecycle.
Agencies preparing for refresh cycles or responding to emerging threats rely on our warranty coverage to maintain readiness without disruption. To learn more about our technology deployed, view our case studies page.
Ace’s support team is available Monday through Friday, 8 AM to 6 PM CST, with a guaranteed response time within two hours. To initiate a warranty claim, contact:
Please have your serial number ready when you reach out. If your warranty has expired, we offer continued support for a nominal service fee.
To maintain coverage, systems must be operated within intended specifications and serviced by authorized Ace personnel.
Warranty may be voided due to:
Ace reserves the right to inspect returned systems and determine eligibility under warranty terms.
Ace Computers is committed to delivering performance, protection, and peace of mind. To learn more about our warranty options or to extend your coverage, contact our team at sales@acecomputers.com with your Sales Order or Serial Number, learn more on our warranty page. If you have any questions, reach out to our contact us page and we will be happy to help.
Your mission is our priority, and our warranty ensures your systems are always ready to perform.
